Get in Touch With Us
Got a question about something you've read on this site, spotted an error, or want to raise a concern about gambling content generally? This page explains how to reach the team behind Non Gamstop Casinos and what you can expect once you do.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and try to reply within two working days. Send your enquiry to [email protected] and, where possible, include a brief line on what your message concerns — this helps us route it to the right person and avoid unnecessary back-and-forth.
We do not offer live chat or a phone line for reader enquiries. If you're trying to reach a specific casino operator about your account, a deposit, or a withdrawal, that request needs to go to the operator's own support team, not to us — we publish independent research and comparisons of casinos not on GAMSTOP, but we have no access to any operator's accounts, balances or transaction records.
What You Can Get in Touch About
- Questions about our reviews — if something in our coverage of a specific site's bonuses, wagering requirements or payment options isn't clear, ask us to explain it further.
- Corrections — casino terms change often. Welcome offers, minimum deposits and withdrawal limits are updated by operators without much notice, so if you've noticed something on the site that looks out of date, please flag it with the date you checked and where you saw the discrepancy.
- Content suggestions — if there's a topic around non-UK licensed casinos, payment methods, or sports betting you'd like us to cover in more depth, we're open to hearing it.
- Site feedback — issues with how the site displays, broken links, or anything else that gets in the way of reading our guides.
- Concerns about gambling harm — if you or someone you know is struggling with gambling, please say so in your message. We'll point you towards independent support and won't ask you to explain further than you're comfortable with.
What We Can't Help With
We're a UK-facing information and comparison site, not a casino operator, payment processor or regulator. That means we can't:
- Access, alter or close a casino account on your behalf
- Process, expedite or dispute a withdrawal at any of the sites we review
- Confirm a casino's current licensing status beyond what we've published and dated in our reviews
- Act as a substitute for the UK Gambling Commission, GAMSTOP or GamCare
If you've had a dispute with a casino over a withdrawal, bonus term, or account closure, the correct first step is the operator's own complaints procedure, followed by whatever alternative dispute resolution service is named in that operator's terms. We cover how those processes generally work, and which casinos we've researched, on our Best Non GamStop Casinos guide.
If You Need Support With Gambling
Non-GamStop casinos sit outside GAMSTOP's self-exclusion scheme by design, since they hold licences from jurisdictions other than the UK Gambling Commission. If you've self-excluded through GAMSTOP and are finding that some sites still accept you, or if gambling is causing you difficulty in any other way, we'd encourage you to contact GamCare or the National Gambling Helpline directly rather than relying solely on this site for guidance. We're happy to point you in the right direction if you mention this in your message to us, but we're not a support service ourselves.
How We Handle Your Message
Every email is read by a person, not answered automatically. We aim to reply within two working days, though this can stretch during busier periods — we'd rather give you an accurate answer a little later than a rushed one on time. If your enquiry relates to a factual correction, we'll let you know once we've checked it and made any update.
Why Accuracy Matters to Us
Our reviews of casinos not on GAMSTOP are based on published terms, licensing information and operator disclosures at the time we check them, and we date our findings where terms are likely to change. Bonus percentages, wagering requirements and payment options move regularly, so reader corrections genuinely help keep the site useful. If something you've relied on turns out to be wrong or outdated, we want to hear about it.